Ethnographic research, surveys, structured and semi-structured interviewing, user interviewing, card sorting, competitive analysis, ideation sessions, academic literature review, statistical data analysis, humaning.
Personas, scenarios, service journey mapping, strategy road-mapping, rapid prototyping, data visualization, wireframing, UI sketching, accessibility evaluation.
Adobe Indesign, Adobe Photoshop, Adobe Illustrator, MS Word, MS Excel, MS Powerpoint, Google Docs, Google Analytics, STATA data analysis, Jira, Slack, Balsamiq, Sketch.
User Researcher and Design Strategist, Academy Product Design – Dec 2018 - Feb 2019
Took on freelance opportunities including assisting a well reputed design strategy consultant at fortune 500 company.
User Researcher and Designer, Vandrico Solution Inc. – May 2015 - Feb 2016
Conducted in-depth research on the emerging field of wearable technology and Internet of Things that informed business strategy, uncovered environmental and behavioural parameters for research and development team to design effective products, and provided vital insights into end users’ perspectives in scenarios we were proposing wearable solutions for.
UX Design: Produced a range of UX deliverables including user journey maps, personas, wireframes, storyboards and UI sketches that informed the production of software for our wearable solutions.
Research: Combed safety manuals, government websites and academic search engines for relevant information on a variety of potential Internet of Things applications, including hard rock mining, ski resort operations and in-home elder care.
Facilitation: Conducted brainstorming sessions and other collaborative design exercises with the research and development team to validate and advance prototypes.
Computer Lab Assistant, UBC Learning Exchange – May 2016 - September 2016
Through UBC’s Urban Ethnographic Field School program, I was afforded the opportunity to work with members of Vancouver’s Downtown East Side in the computer centre. This experience opened my eyes to vast breadth of what can be entailed in the concept of “digital literacy.” In assisting community members– many of whom have suffered addiction issues, systemic discrimination, poverty and homelessness–I came to better understand the multitude of factors that may limit or impede a person from accessing digital information and using digital technologies. This experience instilled in me a deep appreciation for the role of empathy in the design process.
Studio Assistant, Artist Graeme Berglund – March 2013 - September 2013
As studio assistant I became involved in a number of projects, from market research for a creative consulting project to various secretarial duties. Through my involvement in the studio, which included two other prominent artists, I undertook the project of organizing, scanning, digitally retouching, researching, and archiving over 300 film slides of the work of Coast Salish artist Lawrence Paul Yuxweluptun. This involved the careful management of the physical slides themselves, as well as creating a well-organized digital database of these images.
Bachelor of Arts in Anthropology, Honours Program – The University of British Columbia 2018
Focus on digital ethnography and indigenous futurism, thesis on eHealth literacy.